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6 Ways AI Can Revolutionize Your Business
There might not be a bigger buzz word in the IT world right now than Artificial Intelligence, or AI for short. AI refers to efforts to design computer programs and technology that can perform tasks that would usually require human intervention or those that exceed its capabilities. For example, some AI software can recognize and react to voice inputs, a task that has typically required a human touch. Other AI models can make sense of the massifs of data in a way that has never been possible before.
Large companies have been leveraging AI to their advantage for a long time. Now, with open-source datasets and user-friendly interfaces, this tech of the future becomes accessible to all. At 3nom, we sift through the buzz to separate the technological pearls that really help small and medium-sized businesses thrive, and help you seamlessly integrate new advancements into your workflow. Let’s take a look at six ways AI could impact your business.
Chatbots Can Reduce Customer Service Strains
One tangible and immediate way AI is having an impact on small businesses is with AI chatbots. These bots can field customer service requests, answer questions, and, when needed, escalate the issue to a human. Chatbots are AI empowered, using Natural Language Processing (NLP) and other technologies to interact with people “in their language.”
AI chatbots allow you to respond to customers 24 hours a day and can greatly reduce the burden of providing customer service. But that’s not all NLP can do. Cue better search and virtually endless opportunities for communication automation. Interested in exploring ways to incorporate NLP into your business processes? Start with a consultation with your 3nom IT expert.
Big Data is a Big Deal
Data in general is becoming more prominent and widely used. In fact, there’s so much data pouring in through websites, marketing campaigns, inventories, Point-of-Sale systems, Internet-of-Things (IoT) devices and more, that it can be difficult to cope with. Much of this data is unstructured and hard to work with.
Unlike humans, AI can sort and make sense of big data. This allows companies to transform said data into actionable insights and put it to use. Want to leverage more of your data? Talk with the data experts at 3nom!
Use AI to See Into the Future
Speaking of big data, there is currently no better tool for forecasting market fluctuations, demand dips and spikes, and broad trends. Whether you are developing new products, planning procurement, logistics, or business development, or want to minimize overstock while meeting demand in multiple locations, big data analysis can give you just the right information.
You don’t need a ton of data to get started. Open-source datasets with thousands of data points are available even to small businesses, so you can get set up and start benefiting from big data like the big fish as soon as next week.
Personalize Touchpoints to Each Customer
Many companies are now collecting vast quantities of data but don’t know what to do with it. AI can analyze on-site metrics, purchasing behavior, and more to create distinctive customer identities. Then, the algorithms can automatically give recommendations and make adjustments based on the customer’s behavior.
You’ve likely already felt the impact of this AI technology. If you log onto Amazon, the website will frequently recommend products and services. These are often the result of AI-powered analysis. Interested in harnessing such tech for your own small business? 3nom can help!
Use AI to Uncover the Right Talent
Recruiting and hiring is a major headache for many businesses, big and small. You might have trouble coping with a huge influx of resumes, or you may not be getting applications at all. AI can be used to sort through resumes and qualify candidates, helping you narrow down your candidate list.
AI can also be used to identify people within your company that might be good for a specific role. For example, you could send out a questionnaire and have an AI program analyze it to find good candidates to join your cybersecurity team.
Protect Your Assets
If you are dealing with sales and exchange of goods, fraud detection is inevitably on the tip of your tongue. With AI, it doesn’t have to also be on your mind 24/7 as the technology can identify abnormal behavioral patterns and prevent fraud from happening before any damage is done.
Another wide-spread practice is employing AI to reduce internal risk factors, such as weak passwords and careless data handling. For example, artificial intelligence can detect when an employee sends ten times more data than usual and proactively manage the “leak.”
As you can see, AI is a powerful tool for businesses of all sizes. Interested in learning more? Get in touch with 3nom to leverage artificial intelligence for your success!
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